SHIPPING AND RETURNS
DOMESTIC SHIPPING CARRIERS
We offer standard shipping and we deliver through UPS, USPS, DHL eCommerce and FedEx.
INTERNATIONAL SHIPPING CARRIER
We offer standard DHL shipping for international orders.
PROCESSING & SHIPPING
ORDER CUT OFF TIME
If you made a purchase after 12pm EST Monday through Friday, your order will not begin processing until the following business day. Please note we are closed on the weekends, and do now ship until the following business day, which is Monday.
If you made your purchase over the weekend on Saturday or Sunday, it will not be processed until the following business day begins. We are closed on the weekends, and do now ship until the following business day, which is Monday.
PROCESSING TIME FRAME
Our standard order processing time is 1-3 business days, not including weekends. This processing time does NOT include the shipping time frame. All orders received before 12pm EST, Monday through Friday, will begin to process the same day. Orders received after the cutoff time will begin to process the next business day.
SHIPPING TIME FRAME
Shipping may take 3-10 business days for domestic orders, depending on the carrier. Due to Covid-19, majority of shipping carriers have been experiencing a delay in delivering packages. On international orders, we use DHL, which takes more days to deliver. Please use your tracking number to keep track of your order.
We do our best to ensure the timely delivery of all orders. When selecting our free shipping option, please note that it may take longer than the standard shipping of 2 to 10 business days. This includes the time frame provided for international shipping options. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, especially during Covid-19, these packages can arrive outside of the estimated timeframe.
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.